Returns, Exchanges, Refunds
Cancellation and Returns Policy (E-FLASH)
Due to the high demand nature of product launches, we do not accept cancellations or returns for all orders on DSMS E-FLASH, except where the item received is defective or incorrect.
If you have received a defective or incorrect item, please email firstname.lastname@example.org within 3 working days of receipt of delivery and provide the following details:
- Order Number (to be found on invoice)
- Full Name
- Shipping Address
- E-Mail Address
- Item Name, Size
- Photographic evidence to support defective or incorrect item claim
Once you have received confirmation, please take care to follow the instructions emailed to you. You cannot return goods without prior approval from DSMS E-SHOP.
Please be aware that international customs duties are NOT refunded for shipments outside Singapore. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to DSMS E-SHOP within the above stated timeframe. Please note that DSMS E-SHOP does not accept liability for returned goods.
When returning items you are strongly recommended to obtain proof of shipment or the relevant shipper's airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is defective.
Procedure for returning goods
All items intended for return or exchange must have a Goods Return Number (GRN). GRN numbers must be obtained within 10 working days of receipt of delivery by clicking here and completing the GRN form. DSMS E-FLASH will then reply with a GRN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.
It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with DSMSG E-FLASH within the above stated timeframe.
When returning items you are strongly recommended to obtain the relevant couriers airway bills and documentation.